Refund policy

Return Policy for D.B. Gifts

At D.B. Gifts, we take pride in delivering high-quality, curated gift boxes and products. To ensure the best experience for our customers, please review our return policy below:

1. No Returns Policy

   • Due to the personalized and curated nature of our products, we do not accept returns or exchanges unless the item is damaged or defective upon arrival.

2. Damaged or Defective Items

   • If your item arrives damaged or defective, you may request a return or replacement. To do so, please:

     • Notify us within 5 business days of receiving the item.

     • Email us at info@dbgiftbox.com with the following information:

       • Your order number

       • Photos clearly showing the damaged or defective item

       • A brief description of the issue

3. Return Process for Damaged Items

   • Once your request is reviewed and approved, we will provide instructions for returning the damaged item or sending a replacement.

   • Please note that we may request additional information if necessary to resolve the issue.

4. Non-Returnable Items

   • Items that are not damaged or defective upon arrival are not eligible for returns or exchanges.

We value your satisfaction and are committed to resolving any issues promptly. Thank you for choosing D.B. Gifts!